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Aspiring Contributor
3,832 Views
Message 1 of 3

Re: Broadband Light off (no connection)

Hi,

 

This morning I noticed that I no longer have broadband. I have a blue power light and a blue wireless light, but have no broadband or phone lights. I have checked all connections, tried a new filter, removed all other items and just have the Home Hub 2 connected directly to the master BT socket. I have had my line checked and all is OK. I have checked the fault line and there are no faults reported.

 

Is there anything you could suggest to cure the problem please.

 

I will contact the forum team in the meantime.

 

Regards,
Steve

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Distinguished Sage
Distinguished Sage
3,828 Views
Message 2 of 3

Re: Broadband Light off (no connection)

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

 

I moved your post to start your own subject.  contacting the mods is pointless at present as you have provided little information at present

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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Distinguished Sage
Distinguished Sage
3,823 Views
Message 3 of 3

Re: Broadband Light off (no connection)

Does your phone work?

 

Have you tried a factory reset of the Homehub by pressing a pin into the red recess button on the rear for about 20 seconds. This can often sort out problems with the hub.

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