I am being overcharged for the coming month and have been charged for a period where my broadband wasn't working at all. My broadband only started working on the 20/02/2014 when the engineer came out.
Please see below.
Can someone please credit me back these incorrect charges. I am being charged twice for Broadband and Calls between 24 Feb - 23 Mar 14. One at the correct rate of £8 (6 month half price offer) and another £16 (full price broadband).
Also I have been charged £8.77 which covers a period of 13 days where I didn't have any service at all. So I am due £16+£8.77=£24.77 back.
Also can you make sure that going forward I don't get charged twice and that my Broadband and calls charge is £8 for the next 5 months.
I have asked a moderator to provide assistance, they will post an invite on this thread.
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Stephenie, I have just done what you asked and have entered my details. Can you please sort this ASAP as I have had nothing but trouble since joining BT.
Exact same happened to me, hopefully you don't go through this aswell when your bill arrives.