Hello I wonder if you can help me. I have got my ip profile stuck at 2 Mb so speed in download is only up to 1.9 Mb. The line achieved in the past speeds of up to 12 Mb for 10/11 months with no drops or problems whatsoever. Thank you for your help. Here is the speedtest: BT WHOLESALE SPEEDTEST Download speed achieved during the test was - 1.96 Mbps Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2 Mbps Line state: Connected Connection time: 5 days, 01:00:04 Downstream: 7.938 Mbps Upstream: 448 Kbps DSL noise margin: 25.00 dB upstream, 9.50 dB downstream DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
Solved! Go to Solution.
Hi @Matteo72 Sorry you are getting a slow connection.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
Thank you for looking into it.
After the profile reset the speed in download went down to 1.30-1.90 Mbps and the upload speed is almost 0Mbps...
So no improvement at all.
Very sad since I used to watch a lot of videos in full HD in the past, thing that now I cannot do anymore and the speed that my connection achieved in the past was between 8 and 13 Mbps.
I wonder if you can help me to reset the IP Profile to a higher value.
Thanks again for you support.
Hi @Matteo72 I have checked and your profile reset has been completed again today and it's not capped at 2 now. Please can you check your connection and post back to let me know how it is now.
unfortunately speed did not see any improvement and the speed in upload is still close to zero:
Download speedachieved during the test was - 1.95 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps.
Speed estimated from BT in the contract: 3Mbps to 7.5Mbps that looks weird to me since I do not live so distant from the exchange...(where, according to BT, you should reach speeds up to 17Mbps..).
Looking forward to hearing from you..