Broadband keeps disconnecting >:(

[grantley]

About two weeks ago, my connection kept disappearing and when I telephoned, I was told that there was a problem although not one that was mentioned on service information.  This was on a Saturday and it was rectified by the following Tuesday.

This has happened again tonight and I have telephoned again but this time there is no problem with the line but it is still happening.  I have been told to monitor the problem over the next 72 hours.

I would be grateful if anyone could make any suggestions as to why this is happening.

[DavidM]

Hi Grantley,

Thanks for posting. Are you still having problems with the connection? If so can you drop me an email with the details? I’ll look into it for you. You’ll find the “contact us” form in the about me section of my profile.

Cheers

David

[grantley]

Thanks for replying. For the moment everything seems to have gone back to normal, although appears a bit slow but has given up disappearing altogether, thank goodness.