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HunterTheMunter
Beginner
485 Views
Message 1 of 6

Re: Bt infinity speed problems

Hi All

 

Ive not that long had BT SUPER FAST INFINITY 2!!!!! which i upgraded from my ADSL 2 (ssolid 20-22 down )

 

1. when ordering i was given from that day a line test and speed of 77-80 / 20

2. a 14 day cooling off period ( watch this ). 4 days before installation and a 10 day stabilization period ( Lock in)

3. line sync from router at 78 / 19

4. Throughput of 15-40* / 10-15. This it seams is perfectly normal speeds for super fast broadband according to bt.

* high occassonaly

Had several discussions with bt but going down the rout of changing the router. Failing this, down grading to a more stable package.

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ41431750
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 05/07/14
4. Board version:BT Hub 5A
5. VDSL uptime:1 days, 00:42:27
6. Data rate:19999 / 79995
7. Maximum data rate:31468 / 100184
8. Noise margin:15.3 / 11.7
9. Line attenuation:0.0 / 12.3
10. Signal attenuation:0.0 / 12.3
11. Data sent/received:140.8 MB / 724.4 MB
12. Broadband username:bthomehub@btbroadband.com
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5 REPLIES 5
HunterTheMunter
Beginner
469 Views
Message 2 of 6

Re: Bt infinity speed problems

LEAVES ON THE LINE maybe ¬¬

 

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imjolly
Distinguished Sage
Distinguished Sage
438 Views
Message 3 of 6

Re: Bt infinity speed problems

Can you run btspeedtester and when first test completes then run diagnostic test and post results. Should be done with wired connection



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HunterTheMunter
Beginner
385 Views
Message 4 of 6

Re: Bt infinity speed problems

Sorry for the late reply but think it MAYbe solved. I ended up using serveral checkers which all gave different results, Thinkbroadband giving me the most consistent reading of 74 / 18 so checked a few 1GB test files which were pulling down at between 8-9 mb. What I have worked out is that the wireless throughput on my HH5 is surprisingly poor.. 

Thanls for the speedy reply tho.

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imjolly
Distinguished Sage
Distinguished Sage
379 Views
Message 5 of 6

Re: Bt infinity speed problems

Apart from a few posts you will find that wifi is always lower then wired and sometimes considerably lower



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gg30340
Distinguished Sage
Distinguished Sage
366 Views
Message 6 of 6

Re: Bt infinity speed problems

Are you sure you are not confusing Megabytes (MB) with Megabits (Mb).

 

People often assume that a download speed of 1 Megabit per second (1 Mbps) will allow them to download a 1 Megabyte file in one second. This is not the case, a Megabit is 1/8 as big as a Megabyte, meaning that to download a 1MB file in 1 second you would need a connection of 8Mbps.

 

Therefore  if you are downloading 8-9MBs multiply by 8 and you get 64- 72Mbps 

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