We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I have moved your post to a new thread, so you can get help from the community.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I'm sorry to hear about the problems you have. We will do our best to help you. You can reach us by clicking on my user name and then on contact the mods. We'll then get back in touch with you over the next few days.
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I have merged your post because you already had a thread running.
I would suggest that you take up the offer of assistance from the moderator.
I would also suggest that you would be better not to have cancelled your direct debit. While I appreciate your reason for doing it, doing that could cause you problems with your credit score.
This is a BT residential customer to customer forum. The only BT staff are the moderators.
If you want help you should respond to the moderators post above using the method described in the post.
I can sympathise with you I am having the same problem with my mums bill. A new contract in January yet because the bill was generated on 4th Feb four days before contract they want to charge her the full amount. She can have a refund of the overcharge in 3 months! Why send new contract details if they dont get passed onto the billing department? BT cant regenerate a new bill that is correct ????
I did an online chat and was told it was ok to stop her direct debit until sorted. We have done that yet they still refuse to send a new bill cos they cant generate another one!!
My mum is now in the process of telling them where to put all their services, broadband, phone line too. She has been a customer with BT for 52 years. Today I contacted BT because of their direct debit threats and was told that BT value her custom. Yeah right! You wouldn't treat people like you do if you valued them. She is disabled and elderly and doesn't need the hassles and threats that she has been given on the phone.
Simple solution take your custom elsewhere, with a phone line already installed you can use whatever provider you choose. Customer service from BT is rubbish. And to think I was going to change to them this year...........NO chance now with what my mum has had to go through with them.