Bt tv box turning itself off

[Flooda]

My box does the same. 

I also find I can’t access some recordings and unable to use any apps. 

how do I get a replacement box? I tried calling but hung up in the end after no response after 40 mins. 

this is my second box in 6 months and I have had to do a hard reset at least once or twice a month. 

[JohnC2]

Hi @Flooda  welcome to the forum and sorry your BT TV box is turning itself off. 

I appreciated that you had to wait a long time without getting through. It would be quicker to resolve this if you call in again. If you still can't get through I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you. We are very busy at the moment so it will take a few days before we get back to you.

cheers

John