Hi @Flooda welcome to the forum and sorry your BT TV box is turning itself off.
I appreciated that you had to wait a long time without getting through. It would be quicker to resolve this if you call in again. If you still can't get through I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you. We are very busy at the moment so it will take a few days before we get back to you.