Hi @Kcomac
Welcome to the BT Community and thanks for your post! I have moved your post to start your own discussion as the thread you posted on has already been marked as solved.
I'm sorry for the problems you're having claiming for your reward card. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Cheers,
Robbie
