We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I have spent a lopt of time today trying to get through to BT as a (to date otherwise very satisfied landline and broadband) customer who is moving home to a new bulid which needs a connection installing ready for a move.
I had a live chat and they called me so that they could put me through to the correct department. I was on hold for 52 minutes before they cut me off.
I thoiught I would complain in the hope that I could get to speak to someone and am told that the complaint will be answered at soometim in the next 10 days!!
Is there anyway in whcihi I can actually get to speak to someone about this problem.
Have the builders done all the duct work, and have Openreach run the cables to your new house? They would normally be visible outside, or connected to a master socket, fitted by the builders.
Unless that has been done, then you are going to wait a long time.
If it has been done, and your house is on the Royal Mail postcode database, then you should be able to do a home move online.