I can't send emails on iPad or Windows phone apps, messages say "server rejects ..."
Both worked perfectly in UK, and both receive emails, but in Thailand neither can send.
I checked settings and deleted then reinstalled the account on both devices to no avail.
This only affects my BT account (work email is fine) but I'm on holiday!
Tried via web instead of via App and can send on that, but need Apps working, as here for 2 weeks.
Cant send any mail that goes through the BT server whatsoever and wont log into BT mail just get "Selected account BT Mail Account is unavailable" been going on since friday and online support does not have a clue!!
BT online support passed me on twice as the first two were clueless.
The third tier was supposed to phone me within 2 hour, but didn't.
If you can accsess your email via webmail it would suggest that there is nothing wrong with your email service and the problem lies with how your device is accessing your email via the app.
Check the settings as per this llink
If that doesn't work you could try changing the port numbers to unencypted ones. If you are using POP3 try incomiing 110 or on IMAP 143 and for outgoing port 25 or 587 for both IMAP and POP3.
Yes, I hear what you say, but it is odd that both my Microsoft Lumia Windows phone and my Apple iPad were similarly afflicted simultaneously. Everything else works fine, except sending emails on both plarforms.
If the problem only arose in Thailand it may be something to do with the ISP that you are using there. You could try using a VPN such as Cyberghost to get a UK IP address or just use webmail while you are there.