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Aspiring Contributor
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Message 1 of 19

Re: Cancelled Email Address - No Reason

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i switched to EE today from BT, my BT email address has been my main one for years & BT cancelled it today, with no warning. i know i can pay for BT Premium Mail, yet there's no option on my BT page & why did they not put me on this ?

i'm ABSOLUTELY ******ING FURIOUS !! i've spent over an hour and half on hold this morning trying to sort this out, twice i was put on hold & left for over 10 minutes. after the fourth call, someone told me Level 2 would be calling me tomorrow to sort this out. but having read others comments about Level 2, i'm not holding my breath. why is it so diffucult to reinstate my email address ? when i bet it only took one click to deactivate it. BT have no idea how much grief this is causing me.

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Distinguished Sage
Distinguished Sage
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Message 2 of 19

Re: Cancelled Email Address - No Reason

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@Rich_Raff

 

 

http://bt.custhelp.com/app/answers/detail/a_id/44885/~/what-is-bt-premium-mail-and-how-can-i-get-it%...

 

It costs £5 a month, and you have 30 days to move it over, once you leave BT.

 

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Aspiring Contributor
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Message 3 of 19

Re: Cancelled Email Address - No Reason

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Hi Keith,

 

thanks for the link, however there is no "My Extras" on my BT page & no "move to premium" either

 

i'm beyond annoyed, having had this email address for over 12 years

 

regards

 

Rich

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Distinguished Sage
Distinguished Sage
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Message 4 of 19

Re: Cancelled Email Address - No Reason

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

I suspect you have an old BT Yahoo email address, so it may be more difficult.

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Distinguished Guru
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Message 5 of 19

Re: Cancelled Email Address - No Reason

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Hi @Rich_Raff,

 

 

I'm sorry to hear you left us and have since lost access to your email.

 

Once you have left, setting up a Premium Mail account is slightly different. You'll need to go to the page where you would have managed your mail beforehand: Manage mail

 

There should be an option available for you to set up Premium Mail from that page.

 

Thanks

 

DanielS

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Distinguished Sage
Distinguished Sage
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Message 6 of 19

Re: Cancelled Email Address - No Reason

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@DanielSBut the address shouldn't have been deleted yet.

 

@Rich_RaffCan you access your mail here

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Aspiring Contributor
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Message 7 of 19

Re: Cancelled Email Address - No Reason

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i tried manage email, gave the option to set up a new email, but no Premium 

 

the other link comes up no access, email address no longer exists.

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Distinguished Guru
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Message 8 of 19

Re: Cancelled Email Address - No Reason

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Thanks for trying that for me @Rich_Raff. I appreciate it.

 

I'd like to take a look into your account to see what's gone wrong. Can you click on my user name and then on contact the mods please? It's important that we look into this as soon as possible as the longer we leave it the less chance there is of recovering it. Let me know when you've done that for me.

 

Thanks

 

DanielS

Aspiring Contributor
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Message 9 of 19

Re: Cancelled Email Address - No Reason

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done, thanks Daniel

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Distinguished Guru
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Message 10 of 19

Re: Cancelled Email Address - No Reason

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Thanks for doing that for me @Rich_Raff.

 

I'll get this picked up for you.

 

Thanks

 

DanielS

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