cancel
Showing results for 
Search instead for 
Did you mean: 
allsortz
Beginner
339 Views
Message 1 of 7

Re: Cannot verify an email sub account

Please help.

 

I had an email sub account last year which was verified without any problems. Unfortunately I deleted that sub account by mistake this year.

 

The sub account I'm after is waiting to be verified in my primary account but I cannot receive the verification email. I used to get 553 error but having just got a new laptop I thought I'd try verification again but can't get the verification email and no 553 messages.

 

I called BT and get told it's impossible for me to get an email address I originally had back again.

 

Can you help please?

 

Thank you.

0 Ratings
6 REPLIES 6
Distinguished Sage
Distinguished Sage
334 Views
Message 2 of 7

Re: Cannot verify an email sub account

That is the case, the e-mail address cannot be recovered until some time in the future, and only if someone else does not choose it when it becomes available again.

 

I have a feeling that it was made unavailable for three months. If I am wrong, then I am sure Andy_N will give you a more accurate figure.

 

0 Ratings
allsortz
Beginner
332 Views
Message 3 of 7

Re: Cannot verify an email sub account

Thanks for replying keith.

 

I deleted the account in January I think so it is now over 3 months. 😞

0 Ratings
Distinguished Sage
Distinguished Sage
320 Views
Message 4 of 7

Re: Cannot verify an email sub account

See if you can add it again as a sub-account. It should be available for re-use now, provided nobody else has chosen it.

0 Ratings
allsortz
Beginner
315 Views
Message 5 of 7

Re: Cannot verify an email sub account

I'll try that even though it is sitting on my primary account waiting for veritifcation.

 

Thank you. I'll report back. 🙂

0 Ratings
allsortz
Beginner
313 Views
Message 6 of 7

Re: Cannot verify an email sub account

Sadly that didn't work. I think I'll just give up with this.

0 Ratings
Distinguished Guru
310 Views
Message 7 of 7

Re: Cannot verify an email sub account


@allsortz wrote:

Thanks for replying keith.

 

I deleted the account in January I think so it is now over 3 months. 😞


Hi.

 

Indication is that the sub acconut time limit for re-use is now 110 days. It used to be 90 days, but that appears to have altered.