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Aspiring Contributor
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Message 1 of 6

Re: Capped broadband speed after major fault on line

Hi, I'm having the same issue after 2 major faults on my phone line (now fixed) my broadband download speed has been "fixed" to about 0.243 Mbps. This has been going on for a week now but in spite of my efforts with the so-called fault tracking service nothing has happened. I'm fed up with paying so much money for such a poor service.

 

Paul.

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5 REPLIES 5
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Capped broadband speed after major fault on line - new thread

Welcome to this customer to customer forum.

To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.

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Aspiring Contributor
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Message 3 of 6

Re: Capped broadband speed after major fault on line - new thread

Hi is this the information that you need?

 

I have a HomeHub 2 Router

Hub

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Aspiring Contributor
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Message 4 of 6

Re: Capped broadband speed after major fault on line - new thread

Sorry this is more complete.

 

Hub2.jpg

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Highlighted
Aspiring Contributor
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Message 5 of 6

Re: Capped broadband speed after major fault on line - new thread

Sorry also did this test

 

Hub3.jpg

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Distinguished Sage
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Message 6 of 6

Re: Capped broadband speed after major fault on line - new thread

Are you connected to the test socket ? have you tried the quiet line test ?
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