hi i am having the same problem i recently bought a package through cable .co.uk for bt broadband and phoneline with a rewards card and £50 cash back.. the reward card has been claimed fine im waiting for it to come but the cash back wont accept my order number .. can anyone help please my order number began with Z60
Hi @claldus and welcome.
I'm sorry there's been some confusion with cashback claim. The Z60 reference shows there was more than one browser open at the time the order was placed so it won't have racked correctly. I'm really sorry but the claim will be invalid and there isn't anything we can do to help with that.
i screen shot the page to remember how to claim the stuff back there was only one page open i can assure you.. this isnt my problem ive bought product and your trying to say i cant claim it thats nonsense.. should i get on to watchdog or cancel my servies for false selling
Listen, ive looked online for a a broadband deal i found one with offers and i ordered it.. in good faith no cons no gimmicks just ordered it and waited for a connection.. which was yesterday. ive claimed for my reward card sucessfully with the order number given to me, why should it make a difference when im trying to claim the cash back.. i am going to ring and complain if this is not honoured then im not wanting the service as its not been fulfilled