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Message 1 of 2

Re: Change bt mail password and keep BTID/MYBT passwords

I changed MyBT p/word and now cannot access either primary email or MyBT?
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Message 2 of 2

Re: Change bt mail password and keep BTID/MYBT passwords

Hi @canary,

I'm sorry to hear that you can't get in. Is it telling you that the new password is wrong or is it giving you a different error message? Have you tried the password you used prior to changing it? Also, if you haven't already, you can reset the password using the 'Forgotten your login details?' link which appears under the log in section for your email or MyBT.

DanielS_0-1619778542600.png

 

Thanks

DanielS

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