I have this exact problem. I too have reported it several times and all anyone seems to do is carry out remote checks and tinker with my connection remotely when obviously the issue is related to the physical cabling connecting my house to the pole or cabinet. The one time an engineer visited the weather was fine and he couldn't find any issues. I have seen a reference to similar problems in other forum posts - see here for example - https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-Connection-Drops-when-it-rains/m-...
Please help. The issue is getting worse, to the point that I can no longer work from home, which I occasionally need to do. I cannot rely on my connection.
I ran one of the tests suggested in another post and these were the results. Don't know if it will help the mods. It does say something about the FTTC Range B being affected
BT BROADBAND AVAILABILITY CHECKER
Telephone Number XXXXXXXXXXX on Exchange XXXXXXXX is served by Cabinet 29
if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12
can you run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection btspeedtester
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
I've ran the suggested tests and these are the results. I don't have a corded phone to run the third test.
When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
1. Product name:
BT Home Hub
2. Serial number:
3. Firmware version:
Software version 220.127.116.11.18.104.22.168.11 (Type A) Last updated 01/07/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 09:02:49
6. Data rate:
8491 / 59293
7. Maximum data rate:
24279 / 86272
8. Noise margin:
19.1 / 8.9
9. Line attenuation:
16.9 / 15.6
10. Signal attenuation:
16.8 / 15.6
11. Data sent/received:
60.0 MB / 1.2 GB
12. Broadband username:
BT Wholesale Broadband Performance Test
you had 9hrs connection time last night is it still connected this morning?
finding this type of intermittent fault is very difficult as you cannot get an engineer visit and be sure it is raining at the time of the visit
you need to try the quiet line test and see if there is any line noise
you would need to phone customer services and get another engineer visit - you need to be insistent - but I think if weather ok and not raining you will get the same result as last engineer visit