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Targa34
Beginner
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Message 1 of 2

Re: Constant dropouts and slow broadband on quiet test line - ongoing problem

How do I get these figures up using a smart hub?
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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Constant dropouts and slow broadband on quiet test line - ongoing problem

I have moved you onto your own thread because the one you posted on was over two years old and marked as solved.

 

If you have a problem and want to post information that will help users to help you you need to explain what your problem is and run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

As you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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