I have a similar problem,just joined BT,activated 12/07 2016.
I was with plusnet for almost 5years prior to this,i was going to join sky at first but they said i don,t even have a phoneline.
I was told that plusnet would have to update my postcode & address with openreach database,which they said they did.
But anyway sky said i could not be found,as the original postcode that was used for here to get my new phoneline installed 5 rears was wrong.
Anyway hopefully a mod could get this looked at in the openreach database.
Solved! Go to Solution.
If you are now activated with BT Retail, what is the problem?
Thank you for a very quick response,no engineer visited me,so it must have been activated at the green box on the street.
I just found it weird that sky said we don,t have a line or fibre at our premises,anyway thank you very much,i just thought i would feel satisfied if i was on the OR database,thanks again.
I would have liked to have known for sure,but hey ho.