Got same problems with Talk Talk as I am trying to change to BT. You need to ask provider to amend Openreach address. I have dealt with Siobhan (who has been brill) and she has phoned me to keep myself updated. Only your provider can amend Openreach address. Hope this helps.
@NeilO I have an existing BT service. Other BT packages are restricted as I cannot get fibre optic to my house on paper (which is installed). I have to select my house plot number which I feel restricts my internet speed. This also causes delivery issues.
@farooq786 We'll be happy to raise a case with Openreach to get that sorted. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username .
I have a similar problem. Can a moderator help me, please?
Our house name was changed (officially) when we moved here nearly 10 years ago. Bills from our current broadband & phone provider (BT) show the correct (new) house name. But OpenReach still have the old (& now incorrect) house name on their database. Our broadband & phone bill has got very expensive so I want to get comparative quotes from other suppliers. But that's impossible - they don't recognise our address because the OpenReach database is out-of-date. The BT broadband people I contacted didn't understand the problem because their records showed the correct house name. Can a moderator please help me get OpenReach to sort this out?
Hi @Pat365 and thanks for posting.
I'm sure we can get the address details updated for you. Please drop me over an email with your details. You'll get the contact the moderators link in my profile.