Declined cashback from Top Cash Back!

[RebFL]

Hi John,

I’d be grateful if you could help me with the same issue also. My order was cancelled and placed again due to a block on the line by my previous service provider. I lodged a claim with top cashback and gave them both order numbers and sales number but it still says declined. please could you check the issue your end? Many thanks, Rebecca 

[PaddyB]

Hi @RebFL,

Welcome to the Community and thank you for posting.

I'm sorry your Cashback payment has been declined. If your order was canceled and then reissued, this is likely the reason why the payment has been declined. If you send me in your details, I'll be able to get this checked.

I've sent you a PM with details for how you can contact the Team.

Thanks

PaddyB

[JohnC2]

Hi @RebFL  thanks for sending over your details. I've raised this with the promotions team and they will investigate and get back to me. It is normally 3 working days but I'll update you as soon as I hear back.

cheers
John

[JohnC2 · Accepted solution]

Hi @RebFL  the promotions team has got back to me to confirm that they have manually requested the cashback for you. This will be in your cashback account within the next 30 days. 

Please post back and let me know that you receive it ok and if not I will chase again for you.

cheers
JohnC2