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canondslr
Contributor
2,090 Views
Message 1 of 7

Re: Disconnecting roughly at the same time every day.

I joined BT in july this year,my new HH5 type A disconnects every morning they sent me another type A,does the same.

I got on to the online chat help,all the usual stuff,try this,try that,i got some one else the next week.

He was full of it,i will personally take control of this problem for you,trust me,at the end of all the same tests,i will phone you tomorrow,it never happened.

I got on to the chat again this morning,but went through the complaints department & made an official complaint.

So did all the usual reset the router,let him take control of my pc so he could see my HH settings.

He was talking about wifi,i said i do not ever use wifi i use ethernet cables,one to my wife,s pc,one to my smart tv.

So the next test he wants to do is,i disconnect my smart tv ethernet & see if the router still re-boots in the morning & he will phone me then.

If it still reboots then i disconnect my wife,s ethernet & see if it helps,maybe should have stayed with plusnet where i was for 5 years.Smiley Sad

https://www.flickr.com/photos/james_bingham/
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6 REPLIES 6
john46
Distinguished Sage
2,057 Views
Message 2 of 7

Re: Disconnecting roughly at the same time every day.

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call

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canondslr
Contributor
2,027 Views
Message 3 of 7

Re: Disconnecting roughly at the same time every day.

Well,BT phoned me back this morning as promised,they did a few tests on my line as i was plugged into the test socket.

The outcome is that my line is fine & as far as the problem with my router rebooting every morning it is normal.

He said it is the BT server pinging my HH 5 with any updates,so i can,t really argue with him on that point.

I said about all the complaints online people are making about these routers rebooting & he said he would see his manager about putting something online confirming what they are saying about rebooting.Smiley Wink

So i am just going to leave it at that as there is no point in winding myself up anymore with this,i have more important things in life to do.Smiley LOL

https://www.flickr.com/photos/james_bingham/
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HowardH
Contributor
2,009 Views
Message 4 of 7

Re: Disconnecting roughly at the same time every day.

My router used to regularly reboot. Then I signed up to BT TV a couple of months ago and since then it hasn't rebooted (62 days).

 

Howard

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canondslr
Contributor
1,992 Views
Message 5 of 7

Re: Disconnecting roughly at the same time every day.

Well apart from that my BB is great.50-51mbs down,6-7mbs up.Smiley Very Happy

https://www.flickr.com/photos/james_bingham/
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pippincp
Distinguished Sage
1,983 Views
Message 6 of 7

Re: Disconnecting roughly at the same time every day.

You could always perfor a manual reboot at a convient time and by all reports the daily reboot will happen at that time daily.

 

Not a cure but a workaround.

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canondslr
Contributor
1,969 Views
Message 7 of 7

Re: Disconnecting roughly at the same time every day.

Already did that.Smiley LOL

https://www.flickr.com/photos/james_bingham/
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