Yes that is correct. Directly from outside to the master socket. Nothing inbetween. HH is plugged into that socket (currently via the test socket). Other than a cordless phone, nothing else is on that line.
Yes that is correct. Directly from outside to the master socket. Nothing inbetween.
Please don't think that i'm doubting you, but have you visually checked this ? The reason I ask is that there is usually a junction box just after the line enters the property and then a cable from this junction box goes to the master socket. This makes it easier for Openreach to replace a faulty incoming line without having to dismantle half of the owners property. In the past, it has been acceptable to run an extension off this junction box (star wiring) before the invention of broadband. Unfortunately there are still a number of these long forgotten "star wiring" set ups, which can be a killer for the modern broadband......
Rest assured - I take no offence from someone doubting me when they are trying to help. The arrogance of youth long since left me and I am happy to listen to others who are willing to help out!
There are no boxes on the outside of the property or inside unless they are hidden somewhere in a wall etc (which would arguably be rather pointless). It looks like the line comes to a small manhole type cover under the ground at the end of the driveway. I can't see any other wiring after that until the master socket inside the house. I make the assumption that between this small man hole and the master socket is a direct wire with nothing in between, however I can't actually see - the wiring is in the wall. I recognise this isnt hugely helpful - sorry.
You noise margin is way off the optimum of 6 and you are outside your estimated speeds. It all looks like you will need to contact BT and report a fault to them and request that they send an engineer out to investigate the fault. It is highly unlikely there will be anything you can do to sort this your self.
I wandered the same (having had problems at another property with water getting into a virgin media cable box). I have just lifted the cover to have a look around (probably invalidated every warrantee out there).
The cover is probably about 30cm by 10cm and underneath it is a hole about 50cm deep. There doesn't appear to be any water in it at all. There is a larger cable coming out of the ground and with a cyclindrical box attached to this cable and there are multiple smaller cables coming out of that which go back down into the ground. My gut feeling is that this box is probably full of krone style connectors and the cables that go back into the ground are my neighbours phone lines. Assuming a line is duff, the engineer would simply just use a different pair.
Once the cables go back into the ground I can't see it again. If this was an IP network, I would now be wanting to put a line tester on the cable and see if there any any issues, but I don't have that sort of kit for the BT network.
GG: I accept what you say and believe you are right, however my main objective of coming here is to go through as many different possibilities as I can so that I don't have to go through the hoop jumping dance with the BT call centre (AGAIN!). A engineer is booked for tomorrow. It is the second time
I do appreciate the help that you guys are giving me - it gives me confidence to be able to say to the engineer: I have done XYZ so don't try to fob me off with "you live in a rural location, that's the best you're gunna get".
I know I am not going to get the oober speeds which the city dwellers have - that's fine by me, but equally I don't want to be short changed and if I can have 14Mb, then that's what I would like.
I believe I have a good bank of evidence to prove the issue is "their side of the wall"