Can I join this thread as I am having a similar problem?
ADSL and with BT Broadband for several years and usual download is 0.8 – 0.9 mbps but this has dropped to around 0.3 mbps and sometimes 0.1 mbps for the last 5 days. Upload always higher best 0.8 mbps. Time of day makes no difference so assuming not congestion/contention.
Just BT tested with the Hub 5 connected to the master socket and a direct connection to the computer and results 44.75 Ping, 0.28 down load and 0.74 upload.
Trying the usual with BT help but not getting any better
WDC ADSL 2 up to 5.5 rate; -- upstream, 4.5 to 6.5 range
WDC ADSL 2
Annex M up to 5.5 up to 1 4.5 to 6.5
WDC Fixed rate 2
Fixed Rate 2
Equipment seems ok – the hub light is steady blue – seems to be three possibilities
Problem at the exchange, problem somewhere between the exchange and the road junction box ; somewhere from where the line enters my property and the hub? Or are there other possibilities??
can you please post the stats from your hub as asked for also can you please post the further diagnostic part of the BT speedtest using a wired connection you will find the helpdesk page in the hub manager can you please post that full page
Thanks for prompt reply..
BTWholesale Test Results - Wired Connection
1. Best Effort Test
Download Speed 0.24mbps 0.25 max achievable speed
Download speed achieved during this test was 0.24mbps For your connection the acceptable range of speeds is 0.1 mbps - 0.25 mbps
IP profile for your line is 0.25mbps
2. Upstream Test
Upload Speed 0.62mbps max achievable speed 0.83mbps
Upload speed achieved during this test was 0.62mbps
IP profile for your line is 0.83mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
I have a Hub 5 - which page of info do you need?
BT Home Hub 5 (Type A) | Software version 220.127.116.11.18.104.22.168.11 | Last updated 01/07/15