Hello I spent half an hour trying to figure out how to start my own thread.. I read "how to ask a question" it says "Go to the board you want to post on and click the New Message link near the top of the message list". How do I find the 'board'? and I have not seen "new message" anywhere?
Anyway here is my problem:
The last few weeks I have been experiencing terrible problems. I am a musician and I regularly upload videos to youtube. I have been doing this since 2010 and it has never taken more than 2 to 4 hours max. It recently took me 46 hours! I did a test with a 30 second video and it took 13 hours! I am now unable to upload to facebook.. it goes into endless upload and then I get a "failed to upload' message.
I have spent hours on the phone and chat with BT and have been told my service is acceptable.
I have done the quiet line text and its silent
I have done the speed text many times and I often get 0.00 for upload speed.. sometimes 0.03 and the best Ive had is 0.06 how can this be acceptable?
When I did the troubleshooter on the bt website it failed to complete the test and said there was a problem.
I can't even watch videos now without constant re-loading like the internet used to be 15 years ago.
And yet BT says: "We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance."
Its not a specific server.. everything has slowed down massively. I have an up to date imac with no issues. It is operating very well performing offline tasks and I have checked everything to make sure this is not a computer issue.
I am at the end of my tether. My online experience has become a nightmare. I most definitely will find another broadband provider unless I get some real help soon.
