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Message 1 of 2

Re: Drastic Download/Upload Speed Drop

Have just registered for this forum because I have been experiencing the same problems as listed above, i.e. a rapidly decreasing internet speed having had a very good connection speed since joining BT thtee months ago. I think I have now found the reason by reading through the posts, that is my switching off the router every time I shut the computer down. But what has made me very angry is that BT NEVER ONCE MENTIONED THE FACT THAT THE HUB SHOULD NOT BE TURNED OFF OR ELSE CINNECTION SPEED WOULD BE DRASTICALLY REDUCED in their STARTING YOUR BT CONNECTION literature. Do they assume that I am a technology and IT EXPERT. I will now do as suggested and leave my hub on and hopefully will regain normal speeds in a week or two. Any other suggestions will be gratefully accepted.


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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Drastic Download/Upload Speed Drop

welcome to the BT community forum where customers help customers and only BT employees are the forum mods


I moved your post to start your own subject so the replies will be for your problem and avoid confusion with replies to the other post originator

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter in your browser and navigate to adsl or use a-z, if netgear enter and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem




test socket.jpg

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