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Aspiring Contributor
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Message 11 of 33

Re: Drastic Download/Upload Speed Drop

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I just tried to upload one photo to FB taken with iphone.. after 20 mins of waiting I then get an error message.. ONE PHOTO.

I notice now there is a bar that keeps going on and off on the FB page that says 'no internet connection'
This nightmare has been going on for weeks and all along I am paying for broadband which BT claim is 'acceptable'

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Distinguished Sage
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Message 12 of 33

Re: Drastic Download/Upload Speed Drop

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you cannot delete posts once you have made them
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Distinguished Sage
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Message 13 of 33

Re: Drastic Download/Upload Speed Drop

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Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/

do not use the support.bt.com one
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Distinguished Sage
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Message 14 of 33

Re: Drastic Download/Upload Speed Drop

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are you doing the speedtest using an ethernet cable connecting your computer to the home hub
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Distinguished Sage
Distinguished Sage
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Message 15 of 33

Re: Drastic Download/Upload Speed Drop

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can you enter your phone number and post results please  remember to delete number before posting  http://dslchecker.bt.com/adsl/adslchecker.welcome

 

this will show options available to you



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Aspiring Contributor
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Message 16 of 33

Re: Drastic Download/Upload Speed Drop

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Hi thanks for your reply.. I always use a cable and have my wi-fi disabled
Please see all results to all tests I posted here earlier

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Distinguished Sage
Distinguished Sage
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Message 17 of 33

Re: Drastic Download/Upload Speed Drop

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can't seem to find the results from dslchecker to show options



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Aspiring Contributor
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Message 18 of 33

Re: Drastic Download/Upload Speed Drop

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I have used this speed tester for all the results posted ealier today (the one you posted link for)

The support.bt.com does not work.. here is a screen shot:Screen Shot 2017-02-20 at 16.04.02.png

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Aspiring Contributor
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Message 19 of 33

Re: Drastic Download/Upload Speed Drop

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Is this what you need?   
on Exchange TOTNES is served by Cabinet 13Screen Shot 2017-02-20 at 16.10.53.png

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Distinguished Sage
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Message 20 of 33

Re: Drastic Download/Upload Speed Drop

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can you please now post the results of the further diagnostics part of the test
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