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Carlmed
Aspiring Contributor
1,305 Views
Message 1 of 18

Re: Email Security Breach issue

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Could a moderator please contact me as I too am having issues signing in.

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17 REPLIES 17
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 18

Re: Email Security Breach issue

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What exactly are the "issues" you are having? If you can be more specific might help to resolve the problem.

 

Can you also stated what email system you are using, BTMail or BTYahoo.

 

If you are not sure use this link to find out. http://pbtcsc.bt.motive.com/login/?workflow=EmailChecker

 

How do you access your email. Is it through a web browser or by using an email client and if so which one?

 

 

 

 

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Carlmed
Aspiring Contributor
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Message 3 of 18

Re: Email Security Breach issue

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Using BTYahoo on web browser (Internet Explorer) When signing in it says Username and password not recognised, ongoing for 2 days now.

 

Have read the forum posts re problems signing in so just hoping a moderator can help me through it. Tried different browser to sign in but no luck.

 

 

Cheers

 

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gg30340
Distinguished Sage
Distinguished Sage
1,283 Views
Message 4 of 18

Re: Email Security Breach issue

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babyface
Aspiring Contributor
1,282 Views
Message 5 of 18

Re: Email Security Breach issue

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Thanks for your reply.

The mods have been in touch, so I'm just waiting for them to get back to me. It's deeper than not being able to access my emails, but Your input is much appreciated.

Once again, Thank you
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gg30340
Distinguished Sage
Distinguished Sage
1,280 Views
Message 6 of 18

Re: Email Security Breach issue

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babyface

 

This is not your thread, it has the same title because the poster above posted on your thread but it was moved to its own thread so as to not cause confusion when answers were give. However that seems to have failed Smiley Very Happy

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Carlmed
Aspiring Contributor
1,276 Views
Message 7 of 18

Re: Email Security Breach issue

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Both say password not recognised or do not match.

 

Apologies for the crossing of threads.

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gg30340
Distinguished Sage
Distinguished Sage
1,270 Views
Message 8 of 18

Re: Email Security Breach issue

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I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take twenty four hours for them to re-contact you.


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Carlmed
Aspiring Contributor
1,266 Views
Message 9 of 18

Re: Email Security Breach issue

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Thanks for that, your help is very much appreciated.

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JohnC2
Moderator
Moderator
1,237 Views
Message 10 of 18

Re: Email Security Breach issue

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Hi @Carlmed Sorry your not able to access your emails.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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