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Aspiring Contributor
726 Views
Message 1 of 5

Re: Email deactivated - Can not reactivate - email address is always in use?

I have same issues and now going mad! I can see email on my phone but cannot login to email via web. pls help!

 

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4 REPLIES 4
Aspiring Contributor
720 Views
Message 2 of 5

Re: Email deactivated - Can not reactivate - email address is always in use?

How do I contact moderator or is this only possible after reply?

 

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Aspiring Contributor
718 Views
Message 3 of 5

Re: Email deactivated - Can not reactivate - email address is always in use?

BT tell me that my email address is dead forever which is a disaster. I have used yahoo mail to access until recently but now can't, although can still see email on the phone. BT say this won't be possible soon and is only because they haven't deleted my address completely yet. I have no billing issues btw.

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Distinguished Sage
Distinguished Sage
709 Views
Message 4 of 5

Re: Email deactivated - Can not reactivate - email address is always in use?

Have a look at this link

 

http://bt.custhelp.com/app/answers/detail/a_id/57345

 

Once you have read that, try going into your MyBT and going to manage extras >manage email to see if the account is still there. If it is you should be able to reactivate it.

 

http://bt.custhelp.com/app/answers/detail/a_id/44499#reactivate

 

 

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Aspiring Contributor
702 Views
Message 5 of 5

Re: Email deactivated - Can not reactivate - email address is always in use?

Thanks. I tried to logon to bt.com but with the old personal BT email address so bounced. I then tried to set up another with my work address-I presume it doesn't matter which address I use-but the form won't accept my BT account number which they posted to me a few days ago...!

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