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johnpeac
Aspiring Contributor
807 Views
Message 1 of 5

Re: Email problems

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I have had a similar issue- went through the verify and upgrade process and changed passwords but my 2 main email accounts have disappeared. Went through webchat - and I'm told that I'll be called tomorrow. Struggling without my main email accounts and service is not good enough !

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4 REPLIES 4
johnpeac
Aspiring Contributor
731 Views
Message 2 of 5

Re: Email problems

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Same here - no callback yet and still no email

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johnpeac
Aspiring Contributor
636 Views
Message 3 of 5

Re: Email problems

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Received a callback - apparently the email accounts have been suspended as compromised It's now been passed to the "back end" team to resolve - which could take another 3-4 days.

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johnpeac
Aspiring Contributor
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Message 4 of 5

Re: Email problems

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Thansk Daniel - have contacted you as even though the request has gone in to unsuspend the accounts, having read some threads with similar issues - I can see people have sometimes been told that the accounts couldn't be unsuspended. Just want to make sure this doesn't happen here !

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DavidM
Moderator
Moderator
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Message 5 of 5

Re: Email problems

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Hi @johnpeac,

 

Thanks for letting me know this is all sorted. I'm sorry it took a while. Please post back if you have any further problems and we'll be happy to help.

 

Cheers

 

David

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