BT have deleted my Talk21 email account (which I still used the week they deleted it).
They have sighted that I had not used the account in 90days, which is not true.
Them they said they emailed me on 2013 warning me that if I did not sign up to premium emails my account t would be deleted.
If I did read that email, I probably thought it was fraudulent. Certainly sounds it!
Can someone please help get my account re-activated (firstname.lastname@example.org).
i don't want to sound rude, but I have spoken to several people in India reading off a
script which isn't helpful.
BT have deleted my Talk21 email account after 20years!
Can someone please help me re-activate it.
I have been passed from department to department in India call centres who can't help me.
it was deleted last week, so believe I have 60days to re-activate it. Clocks ticking.
Are you a BT Broadband customer? If not, then you would have lost your email address unless you had moved to BT Premium Mail which costs £5 a month.
Seems to me you were given plenty of warning.
Email is a Value Added Service, provided to its personal customers only, so why should they provide support for non-customers?
There are lots of legacy email accounts which people have, which BT have been paying to maintain, even though the account owners are no longer BT customers. Those that have not migrated to BT Premium Mail, are slowly being deleted.
As you were warned about it in 2013, you were given plenty of notice, just like everyone else was.
It always best to use an email service like Gmail, which is not tied to any ISP, then it does not matter if you change ISPs.
You should also not rely on email as a storage medium to keep important messages, they should be downloaded, saved to a secure medium, or printed out.
Remember, this is only a user to user forum, and everyone, including myself, are just BT customers
If you were a BT customer, then one of the moderators, who are BT Employees, may be able to help.
If you still have a BT ID, have you tried logging into it, and following the procedure to pay for premium mail?
Its a question that keeps coming up on this forum, so I gave you the same reply that others would get. Its not from any rule book, its just the way things are.
Its the same for many other ISPs, they all give a period of grace to allow people to backup their emails.