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Newbie
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Message 1 of 6

Re: Emails to BT email addresses bouncing back

Similar to other reports on your forum, I am experiencing personal emails to BT email addresses bouncing back.  The error message said

 

delivery retry timeout exceeded

 

but since it has been only BT addresses that have bounced back, I think it is most likely something to do with my email address, which is a business email and we do send bulk emails to our network (not spam, just signups and routine b2b).  My experience sounds familiar to others on the forum and whilst this has only happened with 3 friends emails, and I have received bounce back notifications, I would like to understand the problem and resolve any issues.

 

Please advise.

 

And thanks to this forum for providing contact details for BT - not easy to find.

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5 REPLIES 5
Highlighted
Moderator
Moderator
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Message 2 of 6

Re: Emails to BT email addresses bouncing back

Hi @AlannahB,

 

If you take a look at - BT email - Best practices for postmasters and senders of bulk mail, it will give you a few suggestion that will help insure that your bulk emails are delivered.

 

Thanks

 

PaddyB

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Newbie
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Message 3 of 6

Re: Emails to BT email addresses bouncing back

Thanks Paddy.  These are not bulk emails that are being bounced but individual emails to local friends with BT email addresses that are being bounced.  There is not a problem sending to non BT email addresses.

 

 

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Highlighted
Expert
322 Views
Message 4 of 6

Re: Emails to BT email addresses bouncing back

Getting exactly the same issue. This needs resolving as soon as possible. Other destinations are fine. 

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Highlighted
Expert
275 Views
Message 5 of 6

Re: Emails to BT email addresses bouncing back

I have posted separately that emails to me from BT addresses are going into spam - is the other end of the same problem?

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Highlighted
Distinguished Sage
Distinguished Sage
271 Views
Message 6 of 6

Re: Emails to BT email addresses bouncing back

Its all part of the fact that BT haven't got a clue how to run a mail system.

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