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imjolly
Distinguished Sage
Distinguished Sage
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Message 21 of 29

Re: Faulty BT Home HUB 3.0

but I would expect the extension socket to be connected to the back of the front plate of the master socket on terminals 2 & 5.  so if not conencted there how is the extension conencted to the phone line?



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Toneloc0_0
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Message 22 of 29

Re: Faulty BT Home HUB 3.0

Hi

When I connect to the test socket i lose BB but keep the phone line-is that normal?

Could the HH be goosed?

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imjolly
Distinguished Sage
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Message 23 of 29

Re: Faulty BT Home HUB 3.0

if the hub works in whatever socket then it must be ok - so looking for another reason



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Toneloc0_0
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Message 24 of 29

Re: Faulty BT Home HUB 3.0

Hi

There is a white wire that comes out of the bottom of the master socket & goes down the back of the skirting board-this might be leading to the extension under the floorboards??

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john46
Distinguished Sage
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Message 25 of 29

Re: Faulty BT Home HUB 3.0

The internal wiring sounds very suspect to me the master socket should be the first socket after the BT line enters the house
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imjolly
Distinguished Sage
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Message 26 of 29

Re: Faulty BT Home HUB 3.0

the white wire must be conencted to the terminals a & b on the back of the master assuming that is the master on not just someone used an nte5 and then runs to extension.  does the extenal wires connect to the master can you see outside?



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Toneloc0_0
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Message 27 of 29

Re: Faulty BT Home HUB 3.0

 
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Toneloc0_0
Contributor
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Message 28 of 29

Re: Faulty BT Home HUB 3.0

Hi

The cable comes from the pole to the house, then into the master socket

Cheers

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imjolly
Distinguished Sage
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Message 29 of 29

Re: Faulty BT Home HUB 3.0

so the extension has been wired incorrectly in that instead of conencting to the terminals 2 & 5 on the faceplate it must be (the white wire) conencted to the terminal a & b on the backplate.  if that is the case then your extension must still work when faceplate removed and that test socket inthis instance does not disconnect all your internal wiring



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