I have joined BT from 15th of December 2016.
On the first day I was let down by the BT engineer as he never turns up, I had to call BT to get my connection activated.
Thereafter, till date I was never able to use my internet 100%.
Everyday the internet connection drops and or no internet connection (despite using BT home hub 6).
Finally I had a BT engineer visiting my house on 5th of January 2017.
Next day I was not available at home. Day after today 7th January 2017 the problem is back. Now no internet service at all, If I connect the router my telephone stops working.
When I contacted BT customer service they refused to resolve my problem, the customer service officer calls me back and threatens me.
Furthermore, the cancellation team denying to cancel my line as I have used 70 (GB or MB) internet although I have signed up for an unlimited broadband package.
I have been told that, I will have to continue paying BT and running the contract regardless I get the service or not. Can anyone experience similar situation. I am due to contact ofcom or ombudsman or what else approach I should take.
I have signed up for
Unlimited Broadband with upto 17MB Speed and additional unlimited landline calling
Thanks for confirming that @halim80s.
I've moved your post to the broadband board so we can try to help you. Are you able to run a speed test? Can you try that and post the results? Do you have any noise on the line? Can you connecting a phone to the test socket behind the master faceplate and dial 17070 option 2?