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You need to wait 28 days after your service has been activated, you will then be sent an email with the code.
Whatever the person told you, was not correct, which is why the link was wrong, as its generated after 28 days and is unique to your order.
Hi @Louise45 welcome to the community and thanks for posting, I'm sorry your code isn't working. Did the BT adviser give you the link where you can place the order for the free gift?
No it was just a code and they said it was correct that u only waited 14 days it’s been 16 now but I never revived an email and the chap just send solely a code 🙂
That’s what I get but I just went to by shop I didn’t use a link
Hi @Louise45 sorry about that, you need a specific link to the shop to place the order. I can post it here if you let me know what date your order was placed?
Hi thank U I ordered it on the 26th July and it was installed on the 9th August! Thanks
Hi @Louise45, can you try placing your Free Tech Gift order using this link? Post back and let me know how you get on.
I’ll give it a whirl thanks
Hello whoop thanks it worked:) your a star no one in the phones could help me so glad I came in here!!!! Thanks so much really appreciated it’s in its way 🙂 a new Xbox 👌🏻👊🏻