Free Xbox one x

[Aj10pin]

Hi there.

i haven’t received my Xbox or has an email to say it’s on its way, I was promised it would have been delivered by the 20th of this month (signed up in February!) 

I have contacted BT by phone and also via chat which I was assured I was eligible for the Xbox 

can you help please?

[Keith_Beddoe]

@Aj10pin 

Did you mean you have received an email to say that its one its way?

If so, then it would have been from the BT Shop, so its probably just delayed in the post.

[Isambard22]

I finally got my code today.  The moderators on here can help but there’s a bit of a wait for it to come though due to the volume of enquiries being fielded for this and other customer enquires. They send you a PM and take it from there 

[Aj10pin]

No sorry, I haven’t recorded any emails about the Xbox, they said I should receive one telling me it’s on it’s way by the 20th but not received anything.

sorry for the confusion

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Please bear in mind that with the current crisis, it could take a long time for one of them to deal with your request.

[DanielS]

Hi @Aj10pin,

Welcome to our Community 🙂

I am sorry to hear that you haven't received your Xbox offer yet.

As you haven't been able to get help over the phone, I'd like to offer you our help. I've sent you a private message. 

Thanks

DanielS

[Aj10pin]

Hi Daniel I have sent you PM 

kind regards 

anthony 

[Aj10pin]

Daniel,

could you please confirm you have received the PM? 

im guessing the judos means yes? But I haven’t received anything either email or PM

Anthony

[Keith_Beddoe]

@Aj10pin 

You may have to wait a week before one of the moderators pick up your case.