Free gift not received

[demysteriis]

Hi, I don't really want to start another new thread but I also haven't received nor heard anything about the free tablet offer, would you be able to help out?  My service was activated on 27/9, and I have received the gift card but haven't had an e-mail about claiming the tablet.  Thank you!

[Keith_Beddoe]

@demysteriis 

You need to wait 30 days after activation, which would be about the  27th October.

If you have not received the email by then, then please post back here.

[demysteriis]

Apologies, I thought it was 14 days.  That said, the 30 days has now come and gone and I've still not heard anything.

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[JohnC2]

Hi @demysteriis sorry you have not received an update on your free gift. We will be happy to help you get this sorted. I've sent you a Private Message with details on how to contact the Mod team.

cheers
John