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Aspiring Contributor
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Message 1 of 2

Re: Frustrated - Noisy Phone Line - Dropping Broadband Speeds

I have experienced the same with our phone and broadband. Noisy , craackling phone then broadband drops off. Since the beginning of December 2014, 3 engineer visits and numerous frustrating phone calls to customer services(?) we are still  having intermittent problems. I am so frustrated that BT/openreach cannot resolve this. What can I do ? Help!

Millie Bartlett 

Milliebee
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Moderator
Moderator
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Message 2 of 2

Re: Frustrated - Noisy Phone Line - Dropping Broadband Speeds

Hi @Amilda

 

Thanks for your post and welcome back.

 

Sorry for the problems you're having on your line which is also having an effect on your broadband.  You can use your BT ID to log on to run through a few checks on your line.  Click here to get started - Fix your landline problem online

 

Others will be along to offer advice shortly.

 

All the best,

 

Robbie

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