Ongoing Broadband fault VOL011-xxxxxxxxxxx Report date:31/03/2011
Talking to these so-called tech support is extremely frustrating and stressful. This guy couldn't understand me so just opened a new fault
Resolved Phone fault VOL011-xxxxxxxxxxx Report date:21/03/2011 - Close date: 27/03/2011
I don't recall ever reporting a phone fault - all are the same broadband problem. Someone contacted me on Sunday 24th March and said he'd keep the fault open until I was satisfied; then merely closed it as being resolved. The Openzone engineer realy knew his stuff and visited the exchange first then came to my place. He found noise on the line because the wiruing was 'non-standard' and promised that I'd have 14.9Mbs after 72 hours - It went up to 7Mbs the settled at 2.3. Trying to talk to someone about this ticket eneded up with the above.
Resolved Broadband fault VOL011-xxxxxxxxxxx Report date:13/03/2011 - Close date: 26/03/2011
This Openzone engineer went to the exchange and found that the line had 'capped' itself because of noise. He reset the line and said that I'd have about 16Mbs within 3 days - it never happened.
How can I escallate this fault and talk to someone who doesn't read from a script?
Been there done it got the tee shirt ..........loose your rag threaten to pull your contract be polite though .....then somthing might get done ...it took me 5 eng visits before i finally started to get somwhere ...REIN problems on the line yeah but where from not on my new line as first was thought but in the exchange .......so in the end they lifted and shifted my line and i am now into my 3rd day of ten days line settlement with 3 shut downs up to yet .....i will give it a couple of weeks ..............
This latest fault ticket is now 6 days old; yet no-one has even bothered to contact me????
I'm an Option 3 client yet do not receive more than 2.4Mbs download.
Guess I'll have to give up on BT.
I eventually opted for the cancellation department who, when I said that I'd prefer to stay with BT Broadband because I like BTVision passed me to....you guessed it...Technical Support in India.
They did the usual teststing and confirmed that I was only getting 2Mbs and am able to get 12Mbs. It was escalated?? and they'd call me within 48 hours - they didn't!! Fortunately I extracted 2nd line support's number (********** pin****) and called them. The usual apologies ensued, then testing, then...the announcement that I'm getting 2Mbs and should be getting 12Mbs. The line would be reset (for the upteenth time) and be up to 12 Mbs in 48 hours - how mnay times have I heard this before.
I've finally started looking at alternatives.