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binaryangel0100
Beginner
309 Views
Message 1 of 5

Re: Help ! ADSL IP Profile Stuck at 2Mbps

I am having the same issue but the contact me link is no longer working

I am on a live chat with 1st line and she has run a line test and is now getting me to run a speed check dispite me already telling her I am geting 2Mbps rather than my ful potental can you help me contact openreach to reset this stuck profile

 

"I AM GOING TO SAY THIS AGAIN  MY LINE SPEED IS STUCK AT 2Mbps I am geting DNS probe errors and connection time out error rather than the full potential speed of 16Mbps  there is a link on your forum deating this open reach need to reset my stuck profile"

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
303 Views
Message 2 of 5

Re: Help ! ADSL IP Profile Stuck at 2Mbps

can you please post adsl stats from your router

 

can you run btspeedtester and when first test completes then run diagnostic test and post results

 

this is a customer help customer forum and only BT employees are forum mods  mod assistance is by invite only sendind a PM does not work



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binaryangel0100
Beginner
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Message 3 of 5

Re: Help ! ADSL IP Profile Stuck at 2Mbps

 personal diagnostic diag 1.jpg

Speedtest speedtest@speedtest_domain diagnostic

diag speedtest.jpg

Speed test

Speed test.jpg

 

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imjolly
Distinguished Sage
Distinguished Sage
291 Views
Message 4 of 5

Re: Help ! ADSL IP Profile Stuck at 2Mbps

You are on adsl2+ and your profile is correct for your connections speed and is not stuck

 

What is difference between btspeedtster results apart from one is terrible and the other what your would expect for your connection speed

 

We're tests done wired?



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binaryangel0100
Beginner
291 Views
Message 5 of 5

Re: Help ! ADSL IP Profile Stuck at 2Mbps

I assumed these would be readable sorry
Speed test 1.2 Mbps
speedtest@speedtest_domain
17 Mbps since change back to my username 18.36Mbps
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