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fanatix11
Beginner
1,221 Views
Message 1 of 13

Re: Help! BT appear to have deleted my whole email account

I have also had my BT account for 20 years and had my primary email account cut off due to inactivity, which frankly is disgraceful and extremely poor customer service. I have all my bt bills going to this account and only access this account via my phone on a read only basis. 

No notification in writing to let customers know, which is appauling. Your call centre said it was cut off because I have to go onto my BT webmail every month to keep it alive...!! really. I work for a global it firm and this really did make us all laugh quite hard. If I stopped using my phone for 2 months would you cut it off aswell?

 

The irony is that I have 5 email accounts in total, 4 have never been used in years and these are still active???, my primary is now suspended and spent hours dealing with poor speaking asian people whom just fob you off with rubbish to get rid of you or hang up on you. This is my last hope or I simply take my business to Virgin.


This goes beyond poor service.



 

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12 REPLIES 12
gg30340
Distinguished Sage
Distinguished Sage
1,211 Views
Message 2 of 13

Re: Help! BT appear to have deleted my whole email account

If you have been accessing your email account by your phone it should not have been deleted. Only email accounts that have had no access what so ever within a 90 day period get deleted. 

 

See link

 

 http://bt.custhelp.com/app/answers/detail/a_id/44499/~/why-has-my-bt-mail-address-been-deleted%3F

 

Have you tried logging onto the account via webmail and via your MyBT to see if it is still active or suspended. If it is suspended you should be able to reactivate it.

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fanatix11
Beginner
1,186 Views
Message 3 of 13

Re: Help! BT appear to have deleted my whole email account

it's suspended but past the 90 days so shafted...

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gg30340
Distinguished Sage
Distinguished Sage
1,182 Views
Message 4 of 13

Re: Help! BT appear to have deleted my whole email account

You should have 60 days to reactivate it after it has been suspended. If it is past that time it will be gone.

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fanatix11
Beginner
1,176 Views
Message 5 of 13

Re: Help! BT appear to have deleted my whole email account

Yep get all that - that's why I'm waiting for BT techie to sort this **bleep** out.

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jayceedove
Contributor
1,164 Views
Message 6 of 13

Re: Help! BT appear to have deleted my whole email account

I have just had an e mail supposedly from BT saying that from tomorrow - 12 July - my e mail will be removed due to lack of activity. Unless I click on a link within it now.

 

I am very suspicious of doing that as last time, about 4 years ago, it was a bogus message not unlike this with the same Libby Barr name on it and I ended up being locked out for hours and had to redo all my on line passwords quickly with BTs help.

 

I pay £5 pm to BT to continue my e mail address and it is used many times daily. So the message makes no sense.

 

But given this thread I thought I had better ask as I pay this money so as retain my past messages and contacts as well as to use it as my only e mail account.

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fanatix11
Beginner
1,161 Views
Message 7 of 13

Re: Help! BT appear to have deleted my whole email account

Hover over the hyperlink and see if its genuine before clicking.

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jayceedove
Contributor
1,159 Views
Message 8 of 13

Re: Help! BT appear to have deleted my whole email account

How do I know its genuine?

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fanatix11
Beginner
1,157 Views
Message 9 of 13

Re: Help! BT appear to have deleted my whole email account

it will have a BT domain name.

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jayceedove
Contributor
1,155 Views
Message 10 of 13

Re: Help! BT appear to have deleted my whole email account

It seems to be http u.to/71UHEA

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