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gresham
Beginner
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Message 1 of 2

Re: Help - No Landline since 10th July...

I moved into a rented cottage on 29/06/2012 having contacted BT asking to connect the phone and broadband for this date on the 16/06/2012. I was told that the earliest this could be done was the 3/07/2012. On the 2/7/12 I got a text saying the engineer was not coming that day and would be there on 12/07/12, he failed to appear and I was told the 13/07/12 without fail....he failed. Next would be 1/08/2012..no show then the 8/08/12 an ex-BT engineer turned uo he told me that he had been made redundant by BT and was now busier than ever as a subcontractor. He also told me that my phone socket and the line from the house to the pole was fine, however a fault was somewhere between the pole and the exchange and he could not fix that. Then I was told that a new visit would be booked as soon as possible...06/09/2012 following many many more mobile phone calls this has bee fast tracked to 31/08/2012, why I have to sit in the house for yet another five hours for an engineer to fix a fault the exchange side of the pole no one can tell me. To date I have spent 21 hours waiting for engineers appointments over 16 hours on the phone to various box tickers in the dreadful call centre BT insists on using, As I have not had interent access since the end of June I am obilged to spend an extra 6 hours a week driving back and forth to clients i could otherwise deal with via the interne. If you think perhaps I am somewhere in the middle of nowhere, I am less than ten miles from the centre of a major city but as far as BT is concerned I might as well be on the dark side on the moon as even assuming I do get a working phone line and braodband at some point they predict a speed of 0.8m ...yes you are reading it right zero point eight is the speed they are confidently boasting I can expect as a maximum. It is long past time that competetion was allowed into the supply of phone lines Openreach, part of the BT group is in sore need of a good kick where it hurts!!

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john46
Distinguished Sage
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Message 2 of 2

Re: Help - No Landline since 10th July...

Hi I am sorry to see you are having promlems with your BT Service I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951

 

They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

 

They are a UK based BT specialist team who have a good record at getting problems solved

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