Welcome to this user forum.
Contact with the moderators is by invitation only. That will only be initiated if forum members cannot help.
I assume you have a broadband speed issue? Are you on normal BT Broadband, or BT Infinity?
I can then move your post to the appropriate board.
It is only visible by invitation of the mods who only intervene when either the community or normal channels fail to reolve the problem. If you post the details of the problems you are having, hopefully someone will be able to help.