I am having the same type of shambles getting my phone/broadband sorted.
Now in US and unable to get through to the homemover team unless I call (which I won't as getting passed from pillar to post at international rates isn't palatable)
Just spent an hour on webchat, but they couldn't/wouldn't help.
Being going on for a month now... Can someone here tell me if there's a way to deal with homemover via email or webchat?
Thanks for posting. I can look into this for you if you wish. Drop me an email with the details, including any order references and address details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.