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Newbie
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Message 1 of 3

Re: Horrendous latency and no help from BT helpline or complaints

Sorry to hijack the thread, I have the exact same issue.

 

Periods of normal 23ms ping and periods of very unstable and 3000ms ping connection that lasts until BT hub4 is restarted. Sometimes restart brings line back to normal, sometimes it doesn't. It's very very annoying.

 

1.	Product Name:	HomeHub4
2.	Serial number:	+076281+1616009360
3.	Firmware version:	v0.07.04.01235-BT (Type B) Last updated 13/3/2017
4.	Board version:	01B
5.	DSL uptime:	0 days, 00:11:26
6.	Data Rate:	448 / 4192
7.	Maximum Data Rate:	1016 / 4804
8.	Noise Margin:	17.0 / 6.5
9.	Line Attenuation:	31.5 / 49.5
10.	Signal Attenuation:	0.0 / 49.5
11.	Data sent/received:	3.4 MB / 97.1 MB
12.	Broadband username:	bthomehub@btbroadband.com
13.	BT Wi-fi:	Yes
14.	2.4GHz wireless network/SSID:	BTHub4-ABC
15.	2.4GHz wireless connections:	Disabled (802.11 b/g/n (up to 300 Mb/s))
16.	2.4GHz wireless security:	WPA2 Only
17.	2.4GHz wireless channel:	Automatic (Smart Wireless)
18.	5GHz wireless network/SSID:	BTHub4-Tomato
19.	5GHz wireless connections:	Enabled (802.11 n (up to 300 Mb/s))
20.	5GHz wireless security:	WPA2 Only
21.	5GHz wireless channel:	Automatic (Smart Wireless)
22.	Firewall:	Default
23.	MAC Address:	d4:63:fe:b5:f3:cb
24.	VPI/VCI:	0/38
25.	Modulation:	G.992.1(DMT)
26.	Latency type:	Interleaved
27.	Software variant:	-
28.	Boot loader:	0.5.0-BT (Wed Nov 12 11:47:59 2014)

What's the number I need to contact?

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2 REPLIES 2
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Horrendous latency and no help from BT helpline or complaints

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

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Moderator
Moderator
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Message 3 of 3

Re: Horrendous latency and no help from BT helpline or complaints

Hi @mobiuspizza and welcome.

 

Can you run this speed test including the further diagnostics and post the results?

 

Cheers

 

David

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