How can I remove an old account from MyBT?

[Ishak]

@StephanieG  Hiya I have the exact same problem - could you help me sort it out please?

[DavidM]

Hi @Ishak and welcome to the community.

I've moved your post as the thread you posted on was quite old and Stephanie is retired from the community. I'm sure I'll be able to help you. I've dropped you a private message so you can get in touch so send over the details and we'll take it from there.

Cheers

David

[Kilgeever53]

I have two accounts appear.

The main, correct one with landline, fibre and TV.

A second, initially set up for a mobile phone but redundant because the Mobile phone didn't receive a signal ( we live in a remote part of the Cornish moors between Penzance and St. Ives. We get fttp though!!

Anyway, that redundant account has been there for the last 4 or so years.

Hope you can assist.

Thomas

[RobbieMac]

Hi @Kilgeever53 

Thanks for your post!

This would be a straightforward request if you give our live care team a call on 0800 800 150.  It would take us a few days to get round to picking up your case. I am suggesting giving us a call as it won't take my colleagues long to remove the obsolete account to save you having to wait for us to get back in touch.

Cheers,

Robbie

[Kilgeever53]

Thank you Robbie....
That number, 0800800150..... exactly what I need. It's been attached to my main account for far too long. I'll deal with it now.
Again, thank you.
Thomas

[DavidM]

Let us know how you get on @Kilgeever53.

Cheers

David

[Kilgeever53]

I shall.
I had another issue ( now resolved) but was reluctant to phone because the staff were likely to be too busy owing to the pandemic, furlough etc.
Waited 4 months...and they were very courteous, helpful and kind.
There ya go!

[DavidM]

Great to hear @Kilgeever53.

Cheers

David

[Kilgeever53]

All sorted. And again, perfectly polite and friendly. Makes me feel at ease which is important because it's not my subject.
Thanks all.