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thebear83
Aspiring Contributor
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Message 1 of 16

Re: IP Profile Stuck at 2MB

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i've had this same problem for the last 6 days and bt keep saying to send an engineer does this need an engineer to fix or can it be done without.Capture.JPG

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imjolly
Distinguished Sage
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Message 2 of 16

Re: IP Profile Stuck at 2MB

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can be done by forum mods

 

can you post adsl stats from your router please



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thebear83
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Message 3 of 16

Re: IP Profile Stuck at 2MB

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im at work atm will post when i get home, what stats do you require ?

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imjolly
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Message 4 of 16

Re: IP Profile Stuck at 2MB

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looking for adsl stats  this link should help just find your router then follow instructions  http://www.kitz.co.uk/adsl/frogstats.php



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thebear83
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Message 5 of 16

Re: IP Profile Stuck at 2MB

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here are the stats

 

1. Product name:BT Home Hub
2. Serial number:+068340+NQ42420747
3. Firmware version:Software version 4.7.5.1.83.8.130.1.26.1.1 (Type A) Last updated 01/11/15
4. Board version:BT Hub 4A
5. ADSL uptime:0 days, 21:55:51
6. Bandwidth:448 / 8128
7. Data sent/received:58.5 MB / 476.4 MB
8. Broadband username:bthomehub@btbroadband.com
9. BT Wi-fi:Yes
10. 2.4 GHz Wireless network/SSID:BTHub4-632R
11. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security:WPA and WPA2
13. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:BTHub4-632R
15. 5 GHz Wireless connections:Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:WPA2
17. 5 GHz Wireless channel:Automatic (Smart Wireless)
18. Firewall:Default
19. MAC Address:c8:91:f9:09:0a:d2
20. VPI/VCI:0 / 38
21. Modulation:G.992.1 Annex A
22. Latency type:Fast
23. Software variant:-
24. Boot loader:-
BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.26.1.1 | Last updated 01/11/15
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imjolly
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Message 6 of 16

Re: IP Profile Stuck at 2MB

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the forum mods will help and get profile corrected to 7.15mb  they will post a contact us link here  




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 2/3 working days either by phone or email



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thebear83
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Message 7 of 16

Re: IP Profile Stuck at 2MB

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can i just ask why 7.15mb and not the original 8mb ?
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Message 8 of 16

Re: IP Profile Stuck at 2MB

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7.15 Mbps is the profile for the highest sync speed on ADSL Max.

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thebear83
Aspiring Contributor
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Message 9 of 16

Re: IP Profile Stuck at 2MB

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thanks
JohnC2
Moderator
Moderator
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Message 10 of 16

Re: IP Profile Stuck at 2MB

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Hi @thebear83 Sorry about your profile issue. 

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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