cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jeffastle
Beginner
977 Views
Message 1 of 5

Re: IPC 6023 error on BT Sport HD

Go to solution

 

I haven't received the internet channels / BT Sport on my BT tv since I signed up to BT. I only signed up for the Sport

 

I get the error message BT Sport error IPC 6023

 

I've had an engineer round x 3

 

BT have sent me x 3 extenders

 

I've hard wired the hub to the BT TV box

 

I've spent over 24 hours online and on hold to telephone support

 

Today, after holding for another 45 mins today, I learnt that it is because I have fttp and not fttc - before I got cut off.

 

Apparently, I need BT to send an Openreach engineer round. It seems easier to find the Holy Grail.

 

I've been waiting over 9 months for BT to sort this out. 

 

Can anyone help?

 

0 Ratings
4 REPLIES 4
Martin--W
Retired BT Expert
970 Views
Message 2 of 5

Re: IPC 6023 error on BT Sport HD

Go to solution

Hello @jeffastle

 

If you wish to send me a private message with your phone number and contact details I will do everything I can to help.

 

Martin. 

0 Ratings
DavidM
Moderator
Moderator
940 Views
Message 3 of 5

Re: IPC 6023 error on BT Sport HD

Go to solution

Hi @jeffastle,

 

I tried calling this morning, sorry I missed you. Just a quick update to let you know this has been passed to the complex faults team and I'll be in touch as soon as I have any further updates for you.

 

Cheers

 

David

0 Ratings
jeffastle
Beginner
931 Views
Message 4 of 5

Re: IPC 6023 error on BT Sport HD

Go to solution

Great work. All fixed thank you SO much! Smiley Very Happy

DavidM
Moderator
Moderator
922 Views
Message 5 of 5

Re: IPC 6023 error on BT Sport HD

Go to solution

Hi @jeffastle,

 

Thanks for letting me know it's all sorted. Really appreciate you taking time do do that.

 

Thanks @Martin--W for all your help with this.

 

Cheers

 

David

0 Ratings