IPC 6023 error on BT Sport HD

[jeffastle]

I haven't received the internet channels / BT Sport on my BT tv since I signed up to BT. I only signed up for the Sport

I get the error message BT Sport error IPC 6023

I've had an engineer round x 3

BT have sent me x 3 extenders

I've hard wired the hub to the BT TV box

I've spent over 24 hours online and on hold to telephone support

Today, after holding for another 45 mins today, I learnt that it is because I have fttp and not fttc - before I got cut off.

Apparently, I need BT to send an Openreach engineer round. It seems easier to find the Holy Grail.

I've been waiting over 9 months for BT to sort this out. 

Can anyone help?

[Martin--W]

Hello @jeffastle

If you wish to send me a private message with your phone number and contact details I will do everything I can to help.

Martin. 

[DavidM]

Hi @jeffastle,

I tried calling this morning, sorry I missed you. Just a quick update to let you know this has been passed to the complex faults team and I'll be in touch as soon as I have any further updates for you.

Cheers

David

[jeffastle]

Great work. All fixed thank you SO much! 

[DavidM · Accepted solution]

Hi @jeffastle,

Thanks for letting me know it's all sorted. Really appreciate you taking time do do that.

Thanks @Martin--W for all your help with this.

Cheers

David