Hi, it may very well be other customers that I need in order to progress this as we are looking at putting together a joint effort with others that have had similar problems. To do that we need to publicize the problem.
I have 3 MPs and 2 journalists involved, one from Reuters and the other from the BBC so we shall see what we can do about this so-called ombudsman and see what OfCom has to say. I don't want to employ legal people until much later in the process but they will be on board when it is time.
Selling a product that cannot be delivered is bound to end up not just inconveniencing people but costing real money when people make decisions that have financial implications based on the ordered product.
It is reasonable to assume that a company will sell a product it can actually deliver and it is reasonable to assume it will not allocate an inferior product without the positive consent of the customer.
The “ombudsman” did not address the above points (and others) and they will have only themselves to blame if they are held to account very publicly.
BT was very keen to delegate the problem to the ombudsman and I can see why!
All the pieces coming into place now.
The so-called ombudsman based much of their report on a recording of the contract that was made with BT but it turns out the recording is cut off before the end so it does not provide any useful evidence without hearing the conclusion (and therefore the agreement).
How could they make such a basic error?
Should be on the home straight now. We are building a dossier and need the ombudsman’s reaction to a complaint to them and comments from someone at OfCom and then we can hopefully get this out.